FREQUENTLY ASKED QUESTIONS
How long will it take to receive my order?
Orders typically deliver within 2-16 business days, depending on the product and product availability. However, some products may take longer to ship due to high demand Once your order is processed, you will receive a tracking number to monitor its progress. Delivery times will vary based on your shipping address and the selected shipping method at checkout.
How do I track my order?
You can track your order directly on our website. Once your order ships, you will receive an email with a tracking number and a link to track your package.
You can use the tracking number on the carrier’s website (such as UPS, FedEx, or USPS) to follow your order’s journey.
If you encounter any issues with tracking or delivery, please contact us at[support@eternalstandardco.com], and we will assist you promptly.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [support@eternalstandardco.com]. To resolve the issue as quickly as possible, please follow these steps:
- and a description of the issue.
- of the damaged or incorrect item, as well as the packaging if applicable.
- We will review the issue and provide instructions for returning the item at no cost to you.
- Once the return is processed, we’ll send you a replacement or issue a refund, depending on availability.
Do you offer gift cards?
Yes, we offer digital gift cards. These can be purchased on our website and are available in various amounts.
To redeem a gift card:
- gift card code in the payment section.
- The value of the giftcard will be applied to your order. If the giftcard covers only part of the total order, you can pay the remaining balance with a credit card or other payment methods
How can I contact customer service?
You can reach our customer service team through:
- : [support@eternalstandardco.com]
- on our website
- available on our website
We’re here to help with any questions or issues you may have. We strive to respond to all inquiries within 24-48 hours. For urgent matters, please indicate so in your message, and we will prioritize your request.